Refund & Cancellation Policy
When payments can be refunded and how failed payments are handled.
Last updated
Professional services
Our fees pay for specialist time. We do not offer refunds based on dissatisfaction with the findings of a search, because a search reports what exists — whether or not the results are the ones you hoped for. If you have questions about a report, we will walk you through it and answer follow-up questions as described in your quote.
Failed, duplicate or excess payments
If a payment fails but money is debited from your account, or you are charged twice, the amount is reversed automatically by Razorpay or your bank, normally within 5–7 working days. If it has not reached you after that, email fto.contact@ragulikaip.com with your transaction ID and we will follow it up with Razorpay.
If we cannot take up your project
If, after receiving payment, we are unable to start your project (for example because of a conflict of interest), we will refund the full amount to the original payment method.
Cancellation
You may cancel before work begins by emailing fto.contact@ragulikaip.com. Once work has started, the engagement cannot be cancelled for a refund.
How refunds are paid
Approved refunds are returned to the original payment method within 7 working days of approval. GST credit notes are issued where applicable.